Privacy Policy

This Privacy Policy explains how LLC Shopipai (შპს შოფიფაი), identification code 405758764, 34 Aleksandre Kazbegi Ave, Saburtalo District, Tbilisi, Georgia, operating Bestseller Themes at bestsellerthemes.com ("we", "us"), collects and uses personal information. We are the controller of your personal data. Contact: bstsllrthms@gmail.com.

1. Information we collect

  • Order information: name, email address, billing address, country, order details and license type.
  • Payment information: processed by our payment provider. We receive confirmation of payment and limited details (for example, card type and last four digits) — never your full card number.
  • Account information: if you create an account, your login email and order history.
  • Support communications: messages you send us, and store details or collaborator access you choose to share for support.
  • Newsletter: your email address, if you subscribe.
  • Usage and device data: IP address, browser and device type, pages visited, referring site and approximate location, collected through cookies and similar technologies.

2. How we use your information

  • to process orders, deliver download links and manage licenses (performance of a contract);
  • to provide support and send product updates you are entitled to (performance of a contract);
  • to prevent fraud and protect our products, including investigating chargebacks and license misuse (legitimate interests);
  • to keep accounting and tax records, including VAT records (legal obligation);
  • to understand how the Website is used and improve it (legitimate interests or consent, where required);
  • to send newsletters and marketing emails — only if you subscribed, and you can unsubscribe at any time (consent).

3. Who we share it with

We do not sell your personal information. We share it only with service providers that help us run the business:

  • Shopify — our e-commerce platform, which hosts the Website and processes orders. See Shopify's Privacy Policy.
  • Flitt — payment processing.
  • Google Analytics (Google) — website analytics.
  • Shopify Email — newsletters and transactional emails.
  • Professional advisers (accountants, lawyers) and authorities, when required by law.

Some of these providers process data outside Georgia, including in the European Union and the United States. Where required, we rely on appropriate safeguards for these transfers.

4. Cookies

We use cookies that are necessary for the store to work (cart, checkout, login, remembering your light/dark mode preference) and analytics cookies to understand how visitors use the Website. Where the law requires it, analytics cookies are used only with your consent, which you can manage through the cookie banner or your browser settings.

5. How long we keep data

  • Order and invoice records: as long as required by tax and accounting law.
  • License and download records: for as long as your license is active, so we can provide updates and verify licenses.
  • Support conversations: up to 3 years after the last message.
  • Newsletter data: until you unsubscribe.

6. Your rights

Depending on where you live (including under Georgia's Law on Personal Data Protection, the EU/UK GDPR and US state privacy laws such as the California Consumer Privacy Act), you may have the right to:

  • access the personal data we hold about you;
  • correct inaccurate data;
  • delete your data (unless we must keep it, for example for tax records);
  • object to or restrict certain processing;
  • receive your data in a portable format;
  • withdraw consent at any time (for example, unsubscribe from emails).

To exercise any right, email bstsllrthms@gmail.com. We reply within 30 days. You also have the right to complain to a data protection authority — in Georgia, the Personal Data Protection Service.

7. Security

We use reputable providers with industry-standard security, and we limit access to personal data to what is needed to run the business. No online service is completely secure, but we take reasonable measures to protect your information.

8. Children

Our products are intended for businesses and adults. We do not knowingly collect personal data from children under 16.

9. Changes

We may update this policy. The "Last updated" date shows when it was last changed. Significant changes will be highlighted on the Website.

10. Contact

LLC Shopipai — 34 Aleksandre Kazbegi Ave, Saburtalo District, Tbilisi, Georgia — bstsllrthms@gmail.com