Refund Policy

We want you to be happy with your theme. Because our products are digital files that cannot be "returned" once downloaded, this policy explains clearly when we refund — and how to get help fast.

1. Try before you buy

Every theme has a full live demo you can explore on desktop and mobile. Please check the demo, features and requirements before purchasing. If you have any questions, ask us first — we are happy to help.

2. When you are eligible for a refund

You can request a full refund within 30 days of purchase if:

  1. The theme doesn't work as described — it has a defect or a feature listed on the product page does not work, you reported it to us, and we could not fix it within 14 days of your report.
  2. The theme is materially different from its product description or live demo.
  3. You were charged twice for the same theme by mistake (duplicate purchase).
  4. You have not downloaded the theme — if the download link was never used, you can cancel within 14 days of purchase for any reason.

3. When refunds are not available

After the theme has been downloaded, we cannot offer a refund if:

  • you changed your mind, no longer need the theme, or bought it by mistake (see "Wrong license" below);
  • the issue is caused by third-party apps, custom code changes, or your hosting or browser setup;
  • you expected features that are not listed on the product page;
  • you do not have the technical skills or time to set up the theme (we're happy to help with setup questions within your support period);
  • the refund request is made more than 30 days after purchase.

4. Wrong license? We'll swap it

If you bought the wrong license type, contact us within 30 days. We will upgrade you to the Extended license for the price difference, or, if you have not used the Extended rights, switch you to the Regular license and refund the difference.

5. How to request a refund

  1. Email bstsllrthms@gmail.com with your order number and a clear description of the problem (screenshots or a screen recording help a lot).
  2. For defect claims, we may ask for collaborator access to your store or a preview link so we can reproduce and fix the issue.
  3. We reply within 1–2 business days. Approved refunds are issued to the original payment method within 5–10 business days; the exact timing depends on your bank.

6. What happens after a refund

When a refund is issued, your license is terminated. You must stop using the theme, remove it from any Shopify store, and delete all copies. Access to updates and support ends.

7. Chargebacks

Please contact us before contacting your bank — we resolve almost every issue by email. If a chargeback is opened without first contacting us, we will provide the payment provider with the order details, download records and our correspondence. Use of a theme after a chargeback or refund is a breach of our License Terms.

8. Customers in the EU, UK and other regions with withdrawal rights

If you are a consumer in a country that gives a right of withdrawal for digital content, you agree, when you check out and download, that the digital content is supplied immediately, and you acknowledge that you lose your right of withdrawal once the download begins. This does not affect your legal rights if the theme is faulty or not as described — those are covered in section 2. Nothing in this policy limits rights you have under mandatory consumer law.

9. Contact

LLC Shopipai (Bestseller Themes) — 34 Aleksandre Kazbegi Ave, Saburtalo District, Tbilisi, Georgia — bstsllrthms@gmail.com